1. Where We Ship

LumiCare ships worldwide — to most countries and territories across all continents.

In rare cases, certain destinations may be restricted due to carrier limitations or import regulations. If your country is not supported at checkout, please contact us at support@lumicare.online and we'll do our best to find a solution.

2. Order Processing Time

All orders are processed within 1–3 business days of payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

3. Estimated Delivery Times

⚠️ Delivery times are estimates only and begin after order processing. Actual delivery may vary due to customs clearance, local carrier conditions, or high-volume periods.

4. Shipping Costs

Free shipping is automatically applied at checkout when your order total meets or exceeds $35.00 before taxes.

5. Our Shipping Carriers

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package in real time.

Tracking information may take up to 48 hours to update after dispatch. If you haven't received your tracking email within 3 business days of your order, please check your spam folder or contact us at support@lumicare.online.

7. Customs, Duties & Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees upon arrival in your country. These charges are determined by your local customs authority and are entirely outside our control.

⚠️ LumiCare is not responsible for any customs delays, duties, or import fees. These charges are the customer's responsibility and are not included in our product prices or shipping fees.

We recommend checking your country's import regulations before placing an order if you're unsure about potential charges.

8. Lost or Delayed Packages

If your order has not arrived within 20 business days of your shipping confirmation email, please contact us at support@lumicare.online with your order number.

We will investigate with the carrier and work to resolve the issue. Please note that we are not liable for delays caused by customs processing, natural events, or carrier disruptions, but we will always do our best to make things right.

9. Incorrect Shipping Address

Please double-check your shipping address before completing your order. LumiCare is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error immediately after placing your order, contact us at support@lumicare.online as soon as possible. We will try to update the address if the order has not yet been dispatched.