1. Return Eligibility

We accept return requests within 14 days of the delivery date.

To be eligible for a return, your item must meet the following conditions:

• Item is unused and in its original condition
• Original packaging is intact and undamaged
• All accessories and components included in the original shipment are present
• Proof of purchase (order number or receipt) is provided

2. Non-Returnable Items

The following items cannot be returned:

• Items returned after the 14-day window
• Used, opened, or damaged items not caused by shipping
• Items without original packaging or missing accessories
• The Cuticle Oil Pusher Pen — once the seal is broken, it cannot be returned for hygiene reasons
• Items purchased on sale or with a discount code (exchange only)

3. How to Start a Return

To initiate a return, email us at support@lumicare.online with the following information:

We will respond within 1–2 business days with return instructions. Do not send items back before receiving confirmation — unrequested returns will not be processed.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email. If approved:

• Refund will be issued to your original payment method
• Processing time: 5–10 business days depending on your bank or payment provider
• Original shipping fees are non-refundable
• Return shipping costs are the customer's responsibility unless the item is defective or incorrect

If your refund hasn't appeared after 10 business days, please contact your bank first. If the issue persists, email us at support@lumicare.online.

5. Exchanges

We offer exchanges within 14days of delivery for:

• Defective or damaged items received
• Wrong item shipped
• Different color or variant of the same product (subject to availability)

To request an exchange, follow the same process as returns — email support@lumicare.online with your order number and photos.

6. Damaged or Wrong Items

If your item arrived damaged, broken, or is not what you ordered — we take full responsibility. Email us within 48 hours of delivery with photos and your order number. We will send a replacement or issue a full refund at no extra cost to you. No need to return the damaged item.

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method — LumiCare is not responsible for lost return packages
• Return address will be provided by our support team after your request is approved